MS-700 Practice Question 3281
Exam: MS-700
Domain: Manage meetings and calling
Difficulty: easy
In a Teams Call Queue, you want incoming calls to ring agents one by one in the exact order they are listed in the distribution group. Which routing method should you select?
Answer Options
A
Serial routing
B
Attendant routing
C
Longest idle routing
D
Broadcast routing
Correct Answer
A: Serial routing
Explanation
Serial routing rings agents one after the other in the specific sequence defined in the agent list until an agent answers or the call timeout is reached.