MS-721 Practice Question 3354
Exam: MS-721
Domain: Configure and manage Teams Phone
Difficulty: easy
You are configuring a Teams Call Queue for technical support. You want incoming calls to be offered to agents who have been idle the longest since their last answered call. Which routing method fits?
Answer Options
A
Longest Idle routing
B
Serial routing
C
Round robin routing
D
Broadcast routing
Correct Answer
A: Longest Idle routing
Explanation
Longest Idle routing distributes calls to the agent who has been in an available state and idle for the longest duration since concluding their last call.