MS-721 Practice Question 3355
Exam: MS-721
Domain: Configure and manage Teams Phone
Difficulty: medium
What is the purpose of enabling "Presence-based routing" in a Teams Call Queue?
Answer Options
A
Rings queue calls only to agents whose presence status is Available
B
Allows agents to answer calls from personal home landlines
C
Deletes voicemails left by callers after hours
D
Translates spoken English calls to German text
Correct Answer
A: Rings queue calls only to agents whose presence status is Available
Explanation
Presence-based routing ensures incoming calls are routed only to queue agents whose Teams presence state is Available, avoiding agents who are Busy, In a Call, or Away.