MS-721 Practice Question 3365
Exam: MS-721
Domain: Configure and manage Teams Phone
Difficulty: medium
In a Call Queue, what occurs when the queue reaches the configured maximum queue size or call timeout threshold?
Answer Options
A
Redirecting calls to voicemail, another queue, or disconnecting
B
Formatting the queue database disks
C
Locking out queue agents from Windows OS
D
Sending text messages to all corporate employees
Correct Answer
A: Redirecting calls to voicemail, another queue, or disconnecting
Explanation
Call Queue overflow and call timeout settings trigger an automated redirection action, such as forwarding to voicemail, another queue, or disconnecting the call.